5-Year replacement parts redemption program  

Redemption process:
1. Purchase the specified model product
2. Register as THERMOS member: https://www.thermos.com.hk/my-account/
3. Bring the original receipt from the THERMOS Authorized Points of Sale, show the membership number to the store associate, and redeem the stamp card /parts at THERMOS store.
 

THERMOS store: https://www.thermos.com.hk/store1/kowloon/
THERMOS Authorized Points of Sale: https://www.thermos.com.hk/en/more-selling-location/

Member number shown area:

Terms and Conditions:  

  1. Redemption Program is only available to THERMOS members.  
  2. Redemption Program is only applicable to specific replacement parts at THERMOS stores.
  3. The stamp card and THERMOS Authorized Points of Sale receipt must be present upon redemption.
  4. For 5 years from the date of purchase, one set of replacement parts will be provided every year. No replacement is allowed if the redemption period has expired.
  5. Redemption Program is not applicable to items redeemed through other promotional activities, freebies, or designated product promotions.
  6. If the stamp card is lost or damaged, it will not be reissued.
  7. In case of any dispute, Thermos Hong Kong Limited reserves the right to make the final decision.