• Cleaning the vacuumware with mild dish soap and soft sponge/wet cloth immediately after use. Never use products like abrasive powder, scouring agent, bleach or dish soap contains chlorine
• Scrubbing with steel wool might cause scratch, damage or discoloration.

• Fill the vacuumware with hot water and white distilled vinegar and let it sit for about an hour and let it do its magic. If the stain is serious, a bit of baking soda can also be added into it. You may then clean it/rub it gently with a soft sponge.

• Partial peeling off might be cause by frequent contact with high heat or oil (such as hand cream) which may soften the coating. Please keep the vaccumware away from gas stove or direct heat. Yet, paint peeling off do not affect the function of the vacuumware, customer can use at ease.

• The desiccants in the vacuum insulated chamber are used to absorb moisture. Desiccants are used to extend the life of vacuumware by absorbing unwanted gases and moisture that promote heat transfer within the evacuated space. Heat retention performance decrease when desiccants reach saturation.

• Vacuum insulation function is not able to be recovered once it is not working.

• When hot drink or food has been put into vacuumware, the pressure automatically developed and you find yourself unable to unscrew the lid. No worry, it is normal. Running the lid under hot water for a minute will make it comes off more easily.

• Pour in boiling water until three quarter full. Preheat the food jar completely then drain the water.
• Put in ingredients that require a longer cooking time, pour in boiling water, tighten the lid and shake gently
• Drain the water and put in the rest ingredients, pour in the right amount of boiling water, tighten the lid and shake gently
• Let It sit and cook.

• Food amount: Fill ingredients and liquid up to 80% full only
• Preparation: Ingredients shall be cut in small piece or cubes. Suggested to cut meat/vegetables into 2cm cubes and noodles/pasta into 7cm for easy stewing.
• Water: Boiling water / Broth must be completely boiled – 100c

• Cleaning the vacuumware with mild dish soap and soft sponge/wet cloth immediately after use. Never use products like abrasive powder, scouring agent, bleach or dish soap contains chlorine
• Scrubbing with steel wool might cause scratch, damage or discoloration.

• Fill the vacuumware with hot water and white distilled vinegar and let it sit for about an hour and let it do its magic. If the stain is serious, a bit of baking soda can also be added into it. You may then clean it/rub it gently with a soft sponge.

• The desiccants in the vacuum insulated chamber are used to absorb moisture. Desiccants are used to extend the life of vacuumware by absorbing unwanted gases and moisture that promote heat transfer within the evacuated space. Heat retention performance decrease when desiccants reach saturation.

• Vacuum insulation function is not able to be recovered once it is not working.

• That is condensation water. It happens because of the temperature difference between the inner pot and the outer pot. Customer can use at ease.

• Overheating can cause discoloration.
• To remove the discoloration, fill the pot with water and white distilled vinegar, bring to boil and then let it sit for about an hour to do its magic. You may then clean it/rub it gently with a soft sponge. 

• Cloudy white spots are mineral deposits, it is not harmful, you can use at ease
• To remove mineral deposits, fill the pot withwater and white distilled vinegar, bring to boil and then let it sit for about an hour to do its magic. You may then clean it/rub it gently with a soft sponge. 

• When stainless steel is heated to high temperatures, the oxidized layer can thicken and causing rainbow tints. Rainbow tints do not affected the function of the product. Customer can use at ease.
• To remove rainbow tints, fill the pot with water and white distilled vinegar, bring to boil and then let it sit for about an hour to do its magic. You may then clean it/rub it gently with a soft sponge. 

• Fill the inner pot with ingredients and bring to boil with medium to low heat on a gas stove / IH stove.
• Cover the lid and keep cooking for 5-10mins
• Placed the inner pot back to the outer pot and let it sit (cooking time vary with difference dishes)

• Suggested to fill up the inner pot with ingredients/liquid till 80% full
• Prevent to open the lid frequently to avoid temperature decrease
• Re-heat the inner pot if needed

Please use a soft cotton cloth and neutral detergent for tableware to properly clean the pan.Do not use steel brushes, coarse bristle brushes, scouring pads or other rough tools that may gently scratch the coating.
To remove burnt stains on the surface of the pan, dilute the tableware cleaner with water after the pan has cooled down slightly, soak the pan for a while, and then clean it according to the recommended method.

The pot is suitable for dishwasher, but other accessories (lid, handle, wood board) are not recommended to be dishwasher safe.

• The pan is uneasy to stick, but it is recommended to include a  appropriate amount of cooking oil when cooking, and the finished dish will be more delicious.

Never heat the pan without any ingredients in it (continue heating without any ingredients in the pan!Because the pan causes a good non-stick effect, you can heat the ingredients in a cold pan with reserved oil and it will not easily stick.If you accidentally cook the pan without any water, do not pour cold water on it immediately to avoid damage to the non-stick coating or deformation of the pan due to the sudden temperature difference.

The pan should be placed in the center of the fire and used with a stove of appropriate size. The fire area should not be larger than the bottom of the pan to avoid overheating and damage to the pan or excessive flames burning the handle or excessive temperature. High odor generation.

The product can be placed in the oven, the upper limit of the oven is 220 degrees, but the accessories (lid, handle, wooden board) cannot be placed in the oven.