Vacuum Insulated Mug/Bottle

How to clean the vacuumware?
  • Cleaning the vacuumware with mild dish soap and soft sponge/wet cloth immediately after use. Never use products like abrasive powder, scouring agent, bleach or dish soap contains chlorine
  • Scrubbing with steel wool might cause scratch, damage or discoloration.
How to remove water stain, tea stain, coffee residue or odor?
  • Fill the vacuumware with hot water and white distilled vinegar and let it sit for about an hour and let it do its magic. If the stain is serious, a bit of baking soda can also be added into it. You may then clean it/rub it gently with a soft sponge.
Why is the coating on the vacuumware peeling off?
  • Partial peeling off might be cause by frequent contact with high heat, oil (such as hand cream) or hand sanitiser which may soften the coating. Please keep the vaccumware away from gas stove or direct heat. Yet, paint peeling off do not affect the function of the vacuumware, customer can use at ease.  
My vacuumware was purchased long time ago, why is it not working even I seldomly/never use it?
  • The desiccants in the vacuum insulated chamber are used to absorb moisture. Desiccants are used to extend the life of vacuumware by absorbing unwanted gases and moisture that promote heat transfer within the evacuated space. Heat retention performance decrease when desiccants reach saturation.
Why vacuumware cannot be repair when vacuum insulation not working?
  • Vacuum insulation function is not able to be recovered once it is not working.
Why sometimes I am having hard time to open the lid?
  • When hot drink or food has been put into vacuumware, the pressure automatically developed and you find yourself unable to unscrew the lid. No worry, it is normal. Running the lid under hot water for a minute will make it comes off more easily.

Food Jar

How to clean the vacuumware?
  • Cleaning the vacuumware with mild dish soap and soft sponge/wet cloth immediately after use. Never use products like abrasive powder, scouring agent, bleach or dish soap contains chlorine
  • Scrubbing with steel wool might cause scratch, damage or discoloration.
How to remove water stain, tea stain, coffee residue or odor?
  • Fill the vacuumware with hot water and white distilled vinegar and let it sit for about an hour and let it do its magic. If the stain is serious, a bit of baking soda can also be added into it. You may then clean it/rub it gently with a soft sponge.
Why is the coating on the vacuumware peeling off?
  • Partial peeling off might be cause by frequent contact with high heat or oil (such as hand cream) which may soften the coating. Please keep the vaccumware away from gas stove or direct heat. Yet, paint peeling off do not affect the function of the vacuumware, customer can use at ease.
My vacuumware was purchased long time ago, why is it not working even I seldomly/never use it?
  • The desiccants in the vacuum insulated chamber are used to absorb moisture. Desiccants are used to extend the life of vacuumware by absorbing unwanted gases and moisture that promote heat transfer within the evacuated space. Heat retention performance decrease when desiccants reach saturation.
Why vacuumware cannot be repair when vacuum insulation not working?
  • Vacuum insulation function is not able to be recovered once it is not working.
Why sometimes I am having hard time to open the lid?
  • When hot drink or food has been put into vacuumware, the pressure automatically developed and you find yourself unable to unscrew the lid. No worry, it is normal. Running the lid under hot water for a minute will make it comes off more easily.
How to stew?
  • Pour in boiling water until three quarter full. Preheat the food jar completely then drain the water.
  • Put in ingredients that require a longer cooking time, pour in boiling water, tighten the lid and shake gently
  • Drain the water and put in the rest ingredients, pour in the right amount of boiling water, tighten the lid and shake gently
  • Let It sit and cook.
Cooking Tips
  • Food amount: Fill ingredients and liquid up to 80% full only
  • Preparation: Ingredients shall be cut in small piece or cubes. Suggested to cut meat/vegetables into 2cm cubes and noodles/pasta into 7cm for easy stewing.
  • Water: Boiling water / Broth must be completely boiled – 100c

Shuttle chef

How to clean the vacuumware?
  • Cleaning the vacuumware with mild dish soap and soft sponge/wet cloth immediately after use. Never use products like abrasive powder, scouring agent, bleach or dish soap contains chlorine
  • Scrubbing with steel wool might cause scratch, damage or discoloration.
How to remove water stain, tea stain, coffee residue or odor?
  • Fill the vacuumware with hot water and white distilled vinegar and let it sit for about an hour and let it do its magic. If the stain is serious, a bit of baking soda can also be added into it. You may then clean it/rub it gently with a soft sponge.
My vacuumware was purchased long time ago, why is it not working even I seldomly/never use it?
  • The desiccants in the vacuum insulated chamber are used to absorb moisture. Desiccants are used to extend the life of vacuumware by absorbing unwanted gases and moisture that promote heat transfer within the evacuated space. Heat retention performance decrease when desiccants reach saturation.
Why vacuumware cannot be repair when vacuum insulation not working?
  • Vacuum insulation function is not able to be recovered once it is not working.
Why are there water drops around the inner side of the outer pot?
  • That is condensation water. It happens because of the temperature difference between the inner pot and the outer pot. Customer can use at ease.
Why has my Stainless Steel pot discolored?
  • Overheating can cause discoloration.
  • To remove the discoloration, fill the pot with water and white distilled vinegar, bring to boil and then let it sit for about an hour to do its magic. You may then clean it/rub it gently with a soft sponge. 
White spots
  • Cloudy white spots are mineral deposits, it is not harmful, you can use at ease
  • To remove mineral deposits, fill the pot withwater and white distilled vinegar, bring to boil and then let it sit for about an hour to do its magic. You may then clean it/rub it gently with a soft sponge. 
Rainbow Tints
  • When stainless steel is heated to high temperatures, the oxidized layer can thicken and causing rainbow tints. Rainbow tints do not affected the function of the product. Customer can use at ease.
  • To remove rainbow tints, fill the pot with water and white distilled vinegar, bring to boil and then let it sit for about an hour to do its magic. You may then clean it/rub it gently with a soft sponge. 
How to stew?
  • Fill the inner pot with ingredients and bring to boil with medium to low heat on a gas stove / IH stove.
  • Cover the lid and keep cooking for 5-10mins
  • Placed the inner pot back to the outer pot and let it sit (cooking time vary with difference dishes)
Cooking tips
  • Suggested to fill up the inner pot with ingredients/liquid till 80% full
  • Prevent to open the lid frequently to avoid temperature decrease
  • Re-heat the inner pot if needed